restaurant servqual survey(서비스 마케팅)
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작성일 19-09-22 08:12본문
Download : restaurant servqual survey(서비스 마케팅).docx
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restaurant servqual survey(서비스 마케팅)
restaurant servqual survey(서비스 마케팅)
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RESTAURANT SERVQUAL SURVEY
Reliability (신뢰성)
1. The restaurant promise something by certain time, it was delivered.
2. The restaurant always keep in mind about their purpose on service.
3. The restaurant must concern on clean.
4. The restaurant perform the service right the first time.
5. The restaurant insists on error-free service.
6. The staff can be depended upon to the right things.
7. The restaurant keeping customers orders correctly without mistake.
Responsiveness (응답성)
1. Staff are always willing to help customers.
2. Staff are never too busy to respond to customer requests.
3. Staff telling customers exactly when services will be performed.
4. Prompt response to patient requests and problems.
Assurance (확신성)
1. The restaurant should provide the service for customers feel good in their service
2. The restaurant staff must have the professional spirit.
3. The restaurant staff are consistently courteous.
4. The restaurant staff have to proficiency about th…(투비컨티뉴드 )
순서
Download : restaurant servqual survey(서비스 마케팅).docx( 59 )
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